Each customer gets an account with us when we set up his first server
box. A customer can have more than one box. For these boxes and their
associated items we do a monthly billing, usually within the first ten
workdays of the following month.
Note that items that we bill for on a monthly basis,
but that are not derived from any metering or are not countable, like
disk space, can show up on the invoice with a fractional quantity, too.
That is, we charge you an amount proportional to the number of days we
provided that item in a given month.
For instance,
the minimum usage amount. If you were in possession of your server box
for the last 9 days of a month with 30 days, the quantity on your first
invoice would be 0.3 (9 days / 30 days). For
the following months, the quantity will be 1.0, as you would expect.
During the billing run, an invoice is generated for each
server box and subsequently placed into the respective box where it
can be downloaded from the "Server Box Information Area" as a PDF
file. Additionally, a user can have his box send this invoice by
email to a list of recipients. Our "Box Docs" contain a
description
of how to achieve this.
If the user needs a hardcopy of the invoice he can print it out from
inside the PDF file viewer, Adobe Acrobat, for instance. Since the file
contains all the information required on an invoice, the hardcopy is
a legal document that can be used for bookkeeping, tax returns etc.
After distributing the invoices, each customer's account (the balance)
gets charged with the due amounts associated with all of his server boxes.
If it drops below zero, which it normally does at this point, we
will collect the shortfall and offset the balance with it. After a
successful collection, the balance value will be equal to zero until it
gets negative again in the course of the next billing run.
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If nothing else has been expressly agreed upon, payment is by
credit card, only. We accept VISA and MasterCard/EuroCard. Credit card
processing will be through Planet Payment, the specialist for international
businesses. For Terms and Conditions of Planet Payment Assured, please
click here:
http://www.planetpayment.com/terms.cfm
When ordering your first server box, you are required to submit
some information, like billing and email address, credit
card data etc., in order for us to set up your customer account.
Multiple boxes and add-on products will all be associated with
this sole customer account. This implies that there will be
only one regular credit card transaction per month, reflecting
the accumulated due amounts of the individual items. In case
there is only a minor amount to charge we may waive the
collection for up to one month.
Upon generation of your first server box we will charge your
credit card with the setup fee, which we use to cover our initial
costs. We collect it at this point in order to learn early on
whether your credit card data is accurate (no typos etc.). This
transaction will appear on your first regular monthly invoice. Once
the initial setup is done, whenever you buy additional products the due
amounts for these will be collected solely in the course our monthly
billing run.
As far as the security of your personal and credit card data is
concerned, we opted for the Fort Knox approach. We operate our billing
server at an undisclosed location, it is not accessible from the
Internet, and once the data made its way from the order form
to the billing system (through encrypted data paths), we do
not store this information anywhere else. Internally, only
a small, hand-picked group of people has access to this
billing system.
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